At JORIXO, we strive to ensure every piece meets the highest standards of quality and craftsmanship. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

Exchange Policy

We offer exchanges for eligible products within 7 days of delivery.

Products are eligible for exchange only if:

• The item received is damaged, defective, or incorrect
• The product is unused, unwashed, and in original condition
• Original tags and packaging are intact

Once your request is approved, our team will guide you through the exchange process.

Return Policy

Currently, JORIXO does not offer returns for refund purposes unless the item received is damaged or incorrect.

Refunds will only be processed in the following cases:

• Wrong product delivered
• Damaged product received
• Manufacturing defect

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during sale or promotional offers
• Used, washed, or altered products
• Items without original tags or packaging

Exchange Request Process

To request an exchange, please contact us within 48 hours of delivery with:

• Order number
• Clear product images/videos
• Reason for exchange

Our support team will review the request and respond within 1–2 business days.

Refund Process

If a refund is approved, the amount will be processed to the original payment method within 5–7 business days after product verification.

Important Information

• Slight color variations may occur due to lighting and screen settings.
• Minor irregularities in embroidery or handcrafted detailing are part of the garment’s unique character and should not be considered defects.

Contact Us

For return or exchange assistance, contact us:

Email: official@jorixostore.com
WhatsApp: +91 9877562302

Thank you for choosing JORIXO.

Elegance in Every Thread.

Owner Name - Shubhkarman Singh